Adelaide Convention Centre | 25-27 October 2023
Samuel Johnson OAM
Day 1
Bernard Salt AM
Day 2
Dr Gill Hicks AM MBE
Day 3
The Hon Anika Wells MP
Day 3
| Tuesday 24 October 2023 | ||
| Pre-Conference | ||
| 1.00pm – 6.00pm | Registration Desk Open for Early Registration | |
| 1.00pm – 4.30pm | “Perception Is OUR Truth” Diversity & Cultural Immersion Masterclass Building the cultural lens for closing the gap with systems change across community health and primary aged care services and staff induction training. |
Sharon Wood-Kenney, Sharon Kenney Consulting |
| 1.00pm – 4.30pm |
ACCPA Pre-Budget Submission Member Engagement Workshop Be part of the Budget process for aged care for 2024! ACCPA will be holding a member engagement workshop for up to 48 member CEOs or a senior delegate to inform the development of the 2024 Pre-Budget Submission to Treasury (due in January 2024). The workshop will be facilitated by ACCPA’s Policy and Advocacy team and will include some scene setting and a series of tailored engagement activities around Funding, Workforce and Reform. We will use your insights and ideas to prepare a series of draft asks and recommendations that can then be tested with ACCPA members via other virtual workshops in due course, and later feed into a submission. |
Anne Liddell, Head of Policy, ACCPA |
| 4.00pm – 7.00pm |
Better Care, Better Lives Dementia Care Showcase Cocktails and canapes with Mike Baird, AO. An exclusive event in partnership with The Dementia Centre. We’re delighted to partner with The Dementia Centre on an exclusive opportunity to attend an intimate event at HammondCare’s brand-new dementia cottage at Daw Park. Hosted by Mike Baird, AO, you will meet leaders from government and aged care and be inspired to improve quality of care and quality of life for people living with dementia. |
HammondCare Dementia Tour |
| Wednesday 25 October 2023 | ||
| Plenary Session 1 | ||
| 9.00am | Conference Opening | Tony Jones, Master of Ceremonies |
| 9.10am | Welcome to Country | Rosalind Coleman, Kaurna |
| 9.20am | Official Opening of Conference | Dr Graeme Blackman AO, Chairman, ACCPA |
| 9.35am | Diamond Sponsor Address | Anwar Khalil, CEO Martian Logic |
| 9.40am | Opening Keynote Session | Samuel Johnson OAM, Love Your Sister |
| 10.25am | Platinum Sponsor Address | Will Egan, CEO, Ausmed |
| 10.30am | Morning Tea | |
| Plenary Session 2 | ||
| 11.00am | Platinum Sponsor Address | Kaizaad Mehta, National Head of Healthcare, Westpac Business Bank |
| 11.05am | The Age of Change – Ambition, Creativity and Wonder | Mike Baird, CEO, HammondCare |
| 11.20am | Future Sustainability of the Sector Panel Session |
Facilitator: Tony Jones, Master of Ceremonies Nigel Ray PSM, Deputy Chair, Aged Care Taskforce Mary Patetsos AM, Member, Aged Care Taskforce Grant Corderoy, Senior Partner, StewartBrown
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| 12.25pm | Shadow Minister Address | The Hon Sen Anne Ruston, Shadow Minister for Health and Aged Care, Shadow Minister for Sport, Senator for South Australia |
| 12.35pm | Platinum Sponsor Address | Simon Lockyer, Chief Executive Officer and Co-Founder, Five Good Friends and The Lookout Way |
| 12.30pm | Lunch Break | |
| Concurrent Sessions | ||
| A1 – Home Care | ||
| 2.00pm | IHACPA’s Approach to Aged Care Reform and Pricing Development for the Support at Home Program |
Stephen Cull, Policy Officer, IHACPA Genevieve Donnelley, Executive Director Aged Care, IHACPA
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| 2.30pm | Reshaping your Home Care model -prepare for the future now. | Lorraine Poulos, Managing Director, Lorraine Poulos & Associates |
| 3.00pm | The Art of Care Management: Deciphering the black box of home care’s most complex service and implications for system design |
Sarah Newman, General Manager – BaptistCare at home BaptistCare Carina Robinson, Strategy and Innovation Manager, BaptistCare NSW&ACT
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| A2 – Future Sustainability | ||
| 2.00pm | Financial Viability & Sustainability – StewartBrown Update, funding, finance and focus areas |
Stuart Hutcheon, Managing Partner, StewartBrown Chartered Accountants Grant Corderoy, Senior Partner, StewartBrown
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| 2.30pm | A fair and sustainable aged care system | Claerwen Little, National Director, Unitingcare Australia |
| 3.00pm | A transformative Paradigm: ESG considerations for executives and board members. |
Anthony Hamawi, National Manager of Seniors Living & NFPs, Perpetual Limited |
| A3 – Dementia | ||
| 2.00pm | Dementia in Australia what does the data tell us, and where are data improvements needed? | Melanie Dunford, Head, Dementia Unit, Population Health Group, AIHW |
| 2.30pm | Developing and embedding a model of care that enhances the lives of people living with dementia |
Garrie O’Toole, National Consultancy Lead, Centre for Dementia Australia Polly Devine, CEO, Moyola Aged Care Inc
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| 3.00pm | A collaborative home-based community approach to enabling and empowering those impacted by dementia. | Wendy Hall, Director, Dementia Doulas International |
| A4 – Places for Ageing | ||
| 2.00pm | Advancing the quality of the built environment for our elders. |
Belinda Douglas, Senior Associate, CotteeParker Ryan Loveday, Director, Fulton Trotter Architects Ingrid Marshall, Associate Director, FRAIA, Deike Richards Alex Penson, General Manager Property Development, Uniting Care Alison Moss, CEO, Benevolent Living Paul Shields, Executive Manager – Residential Care, Parish Administration Centre |
| A5 – Workforce | ||
| 2.00pm | Transforming Aged Care’s Workforce Crisis into Opportunity: Turning Data Insights into Strategic Action – From Overwhelm to Impact |
Laura Sutherland, Founder & Director, Above & Beyond Group | 3D Recruit Hayley Goodman People & Organisational performance Coach, Above & Beyond Group | 3D Recruit |
| 2.30pm | How to effectively partner with staffing agencies to find quality workforce – 5 Myths, 5 Challenges, 5 Solutions |
Jelena Giro, Director, Altaira Tracy McClenaghan, Co-Chair, Association of Nursing Recruitment Agencies |
| 3.00pm | Building Tomorrow’s Workforce: A Case Study in HR System Implementation Success |
Craig Baker, Executive Lead, IPS Management Consulting Carina Pollock, Consultant People & Culture, Aegis Aged Care Group |
| A6 – Health Interface | ||
| 2.00pm | Juggling compliance with multiple sets of standards – challenges and solutions | Stephanie Whearty, Program Manager, MOA Benchmarking |
| 2.30pm | BlueCare Hospital in the Home: how an aged care provider partnered with private hospitals to deliver care in the home. |
Kerry Ledwith, Hospital in the Home Manager, BlueCare Sue-Ellen Smith, Head of Specialised Services Statewide, BlueCare |
| 3.00pm | ABC TV Entertainment transforms to action: A practical guide for those inspired by the series, “Old People’s Homes for 4 Year Olds and Teenagers” to implement intergenerational learning and wellbeing programs. |
Greg Cronan, CEO, Intergenerational Learning Australia Wendy Lawrence, Diversional Therapist & National Lifestyle & Wellbeing Advisor, Bupa |
| A7 – Digital Transformation | ||
| 2.00pm | Tactical Digital Maturity Investments: A Strategic Approach to IT Excellence | Scott Lawton, CEO, IT Integrity |
| 2.30pm | What is the Evidence Indicating as the Drivers of effective and quality Change for Digitally Enable Care and Support of Older People |
Anne Livingstone, Executive Lead, Aged Care Industry Information Technology Council Dr George Margelis, Independent Chair Aged Care Industry Information Technology Council |
| 3.00pm | Inspiring technology that improves aged care services: an international review | Graham Russell, CEO, Talius Group |
| 3.30pm | Afternoon Tea | |
| Plenary Session 3 | ||
| 4.00pm | Platinum Sponsor Address | Marie Alford, Head of Dementia Professional Services, Dementia Support Australia (HammondCare) |
| 4.05pm |
Building Trust – the Consumer Perspective Panel How do we build trust between older people, as active participants in the aged care system, and aged care providers? |
Facilitator: Sue Peden AM, Chair Consumer Advisory Committee, ACCPA Gwenda Darling, National Older Persons Reference Group, OPAN Lesley Forster, National Older Persons Reference Group, OPAN |
| 4.50pm | Welcome Reception Sponsor Address | Tom Enright, National Sales Manager, Health, Foxtel |
| 4.55pm | Close of Day One | Tony Jones, Master of Ceremonies |
| 5.00pm | Welcome Reception | |
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Thursday 26 October 2023 |
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Plenary Session 4 |
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| 9.00am | Welcome to Day Two | Tony Jones, Master of Ceremonies |
| 9.05am | ACCPA CEO Address | Tom Symondson, CEO, ACCPA |
| 9.45am |
Panel Session – The Care Economy The Care economy in Australia represents a crucial and dynamic sector that plays a pivotal role in supporting our aging population. In recent years, we have seen significant growth in the demand for aged care services, driven by demographic shifts and changing healthcare needs. As we discuss the challenges and opportunities in this sector, we must focus on innovative solutions and collaborative efforts to ensure that our seniors receive the dignity and care they deserve in their golden years.
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Facilitator: Tony Jones, Master of Ceremonies Carmela Sergi, Care Economy CRC |
| 10.30am | Morning Tea | |
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Concurrent Sessions |
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| B1 – Retirement Living | ||
| 11.00am | Unlock your village’s potential by embracing continuous improvement and best practice, your stakeholders will thank you for it! | Claire Ward, Head of Marketing, Anchor Excellence |
| 11.30am | Why care needs to be integrated into seniors living communities | |
| 12.00pm | Ageing into the future strategies must include retirement villages and operational technology | Jodie Prosser, Retirement Living Executive, Person Centred Software |
| B2 – Strategic Directions | ||
| 11.00am | Shaping Tomorrow’s Aged Care: Adapting for Sustainability and leveraging organisational capabilities to deliver purpose driven aged care services | Faye Spiteri OAM, Chief Executive Officer, Fronditha |
| 11.30am | Home Care Reform – An Economic Model for the Future | Jason Howie, Partner – Strategy and Corporate Governance, Pride Living |
| 12.00pm | Activating ESG for aged care providers | |
| B3 – Palliative Care | ||
| 11.00am | Navigating the Unspoken: Designing for a good death | Rose Plater, Community, Health And Ageing Manager, Paynters |
| 11.30am | Voluntary Assisted Dying – Navigating the ethical, legal and practice complexities in Queensland |
Anne Curson, Manager Executive Services, BlueCare Michelle Richardson, UnitingCare Chaplain Holistic Care, UnitingCare Queensland |
| 12.00pm | In the Age of Change how do we embed Palliative Care as core business in aged care? |
Facilitator: Liz Behjat, WA State Manager, ACCPA Camilla Rowland, CEO, Palliative Care Australia Professor Jennifer Tieman, Director and Chief Investigator, CareSearch Dr Helena Williams, Executive Medical Director, Silverchain
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| B4 – Housing | ||
| 11.00am | Our population is ageing and the dependency ratio is rising. How can we learn from overseas to capitalise on unprecedented demand and consumer wealth? | Sara Agostinelli, Manager – Advisory, Ansell Strategic |
| 11.30am | Sharing is Caring – Ageing in a Co-living Community. | Lara Calder, Managing Director, Calderflower Architects |
| 12.00pm | My Home, Your Home, Our Place. Could co-located housing be a part of future ageing in community? | Matthew Hutchinson, Senior Executive Integrated Living, Peddle Thorp |
| B5 – Governance | ||
| 11.00am | Beyond Compliance: Taking a high reliability approach to quality and safety | Filomena Ciavarella, Executive General Manager, Strategy, Quality And Improvement, Regis Aged Care |
| 11.30am | Measuring quality requires quality in measuring | Elyssia Clark, General Manager, Customer, Insights & Marketing, Benetas |
| 12.00pm | Panel – Enhancing Governing Body decision-making through effective reporting Panel |
Facilitated by Amanda Allen, Head of Services, ACCPA Dr Cathy Balding, Director, RSL LifeCare Polly Devine, CEO Moyola Aged Care Joe Azzi, CEO, Leigh Place Aged Care
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| B6 – Cultural Sensitivity & Inclusivity | ||
| 11.00am | Why a Lack of Cultural Sensitivity and Inclusivity is a Viability Risk – From a Person of Diversity’s Perspective | Lyle Steffensen, Manager – East Coast, Health & Community Services, Lockton |
| 11.30am | Fit for Purpose: Reforming the Silver Rainbow program to meet the needs of LGBTI older people in aged care | Robert Hardy, Director Training And Capacity Building, LGBTIQ+ Health Australia |
| 12.00pm | Embracing Weirdsdom For Diversity | Trish Goodfield, Creative Change Coach, Sixtisix Solutions |
| B7 – Workforce Enhancements | ||
| 11.00am | A Virtual Solution for Nursing and Allied Health Workforce Shortages: Harnessing Emerging Technologies | Sue Thomson, CEO, McLean Care |
| 11.30am | The future of the aged care workforce is robotics – safe, efficient and manageable robots to do repetitive tasks. | Lee Martin, CEO & Director of Care, Tanunda Lutheran Home Inc. |
| 12.00pm | Using Conversational Voice AI to improve operational efficiency and quality of care | Todd Yourell, Chief Executive Officer, St Andrew’s Village Ballina |
| 12.30pm | Lunch | |
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Fishbowl Conversations |
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| 2.00pm |
C1 – Tackling Worker Racial Discrimination Racism against workers in aged care is a deeply concerning issue that not only harms the dedicated individuals providing crucial care to our elderly population but also compromises the quality of care received by vulnerable seniors. This not only undermines the morale and wellbeing of the diverse aged care workforce but may also hinder worker attraction and retention and the development of a truly inclusive and compassionate caregiving environment. |
Facilitator: Belinda Allen, General Manager, Services and Sector Capacity, ACCPA Professor Bianca Brijnath, Director Social Gerontology, NARI Samantha Edmonds, Director, Policy and Systemic Advocacy, OPAN George Genimahaliotis, National Older Persons Reference Group, OPAN Pamela Uketui, Aged Care Worker |
| 2.00pm | C2 – Responding to and Managing Changed Behaviour in People with Dementia |
Patrick Hayes, Senior Emergency Management ACAS Garrie OToole, National Consultancy Lead, Centre for Dementia Australia Isabelle Meyer, Executive Director, Dementia Training Australia |
| 2.00pm | C3 – Workforce Attraction & Retention |
Facilitator: Laura Sutherland, Founder & Director, Above & Beyond Group | 3D Recruit Katherine Graham, Manager, Marketing & Compliance, Warner Institute Damien Malone, Operations Manager Aged Care, Village Glen Aged Care Residences Leeane Braun, Managing Director, Gippsland Home and Community Care |
| 2.00pm | C4 – Due diligence for physical and psychological safety for leaders |
Facilitator: George Andreola, General Manager Corporate Services, ACCPA Trevor Creech, Director & Head of Workplace Solutions, Gow-Gates Insurance Brokers Karen Glover, Senior Injury Prevention Specialist, iCare Michelle Harrison, Industry Product Design Manager, Workers Compensation Underwriting, iCare Grant Davis, Chief Risk Officer, RSL Lifecare
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| 2.00pm | C5 – Achieving Change |
Facilitator: Roald Versteeg, General Manager Policy and Advocacy, ACCPA Liz Behjat, WA State Manager, ACCPA Paula Gelo, Director, H/advisors APA Jay Moran, Federal Government Relations Manager, ACCPA |
| 2.00pm | C6 – Sectors Converging – Learnings from seniors living, social and affordable housing, disabilities and aged care Exploring the concept that housing sectors will converge as RVs, RACFs, home care, social and affordable housing start to move towards each other in accommodation, care delivery and social supports. What policy settings are converging to create opportunities for revenue diversification and service enhancement and what are their impacts |
Facilitator: Darrell Price, National Head of Health and Aged Care, Grant Thornton Julie McStay, Partner Thomson Geer Wayne Jobson, Director – ANZ Corporate & Institutional Health. Dr Matthew Hutchinson, Senior Executive Integrated Living Peddle Thorp |
| 2.00pm | C7 – The AI Debate |
Facilitator: Dr George Margelis, Independent Chair, Aged Care Industry Information Technology Council Stephen Rooke, Principle Consultant, G5 Strategic Pty Ltd Manos Katris, Principal Consultant, G5 Strategic Pty Ltd Daniel Pettman, Chief Digital Information Officer, BaptistCare NSW&ACT Tate Johnson, CTO, The lookout Way
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| 3.15pm | Afternoon Tea | |
| Plenary Session 5 | ||
| 3.45pm | The Future of Ageing | Bernard Salt AM |
| 4:30pm | Networking Drinks Sponsor Address | Sally Panton, Executive General Manager of Precision Health, Arrotex Pharmaceuticals |
| 4:35pm | Close of Day Two | Tony Jones, Master of Ceremonies |
| 4:40pm | Networking Drinks | |
| 6:30pm | Optional Networking Dinner (National Wine Centre) | |
| Friday 27 October 2023 | ||
| Plenary Session 6 | ||
| 8:30am | Welcome to Day Three | Tony Jones, Master of Ceremonies |
| 8:35am | NDIS Reform and Implications for Aged Care | Laurie Leigh, CEO, National Disability Services |
| 9:35am | Ministerial Address | The Hon Anika Wells MP, Minister for Aged Care and Minister for Sport |
| 10.00am | Aged Care Quality & Safety Commission Update | Janet Anderson PSM, Aged Care Quality and Safety Commissioner |
| 10.30am | Morning Tea | |
| Concurrent Sessions | ||
| D1 – Residential Care | ||
| 11.00am | The AN-ACC Paradigm Shift: Why we need to “Unlearn” what ACFI embedded across our organisation. | Robert Covino, Co-Founder and Partner, Mirus Australia |
| 11.30am | The evolution of IHACPA pricing advice through the annual pricing cycle | Genevieve Donnelly, Executive Director Aged Care Policy and Communications, IHACPA |
| 12.00pm | Superpowers of good nutrition: The golden opportunity for aged care providers |
Vanessa Schuldt, Senior Policy Officer, Dietitians Australia Jemma O’Hanlon AdvAPD GAICD, Vice President, Dietitians Australia |
| D2 – Capital Investment | ||
| 11.00am | The Capital Model for Age Care Arising From a Consultation with The Banks, Private Equity and Others | Darrell Price,National Head of Health and Aged Care, Grant Thornton |
| 11.30am | Unlocking Wisdom: Aged Care Insights from Banking and Insurance | Bruce Bailey, Managing Director, Pride Living |
| 12.00pm |
Residential Aged Care and Retirement Living Funding – Managing and Optimising your RADs, Ingoing Contributions and Ongoing Fees A critical issue facing Residential Aged Care is the growing need for funding. The Mar 2023 StewartBrown financial survey cites the average operating results for RAC facilities at a loss of $15.74 per bed day ($5,2221 loss per bed per annum). Effective RAC and Retirement Living providers manage their RADs, and Ingoing Contributions and ongoing fees (DMF, CRF, MRF, GSF). Earning additional revenue to fund adequate capital improvements and staffing levels. Which can then generate more consumer pricing. Matt will present how to manage these more effectively, optimising revenue whilst meeting your risk and liquidity requirements.
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Matthew Macreadie, Executive Director – Credit Strategy and Portfolio Management, IAM |
| D3 – Consumer Centred | ||
| 11.00am | A culturally safe ageing and aged care sector | Lisa Orcher, CEO, NATSIAACC |
| 11.30am | Elder abuse and coercive control reform in Australia |
Margaret Arthur, Special Counsel, Hopgoodganim Lawyers
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| 12.00pm | Navigating old age with a Map and a Compass – understanding the need for meaning in the lives of people as they age. | Lani Morris, Co-Founder and CEO, Map of Meaning International |
| D4 – Risk | ||
| 11.00am |
Panel – Strengthening Cyber Security in Aged Care In an increasingly digital world, the aged care sector faces mounting challenges in safeguarding sensitive data, resident privacy, and ensuring the uninterrupted delivery of essential services. Join us in this illuminating panel session, where experts in the field will delve into the intricacies of cybersecurity within aged care. We’ll explore the latest threats, share best practices for data protection, and discuss strategies to fortify defences against cyberattacks. |
Facilitator: Mark Prosser, SA/NT State Manager, ACCPA Gina Tresidder, Principal, Russell Kennedy Suri Ramanathan, Director, Doveria Mark Luckin, Cyber & Technology Practice Leader, Lockton Meegan Fitzharris, Director – Industry Lead – Health, Cybercx |
| 11.45am |
Panel – Risk Management in Aged Care In the dynamic landscape of aged care, understanding and effectively managing risks are paramount to ensuring the safety, well-being, and sustainability of our facilities and services. Join us for a compelling panel session that delves deep into the world of risk management in aged care. Our panellists will provide insights into identifying, assessing, and mitigating risks unique to this sector, from resident care and compliance to financial stability and operational challenges.
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Facilitator: Amanda Allen, Head of Services, ACCPA Carla Beheram, Chief Operating Officer, Anchor Excellence Grant Davis, Chief Risk Officer, RSL Lifecare John Picot, Principal Risk Consulting, Grant Thornton Australia
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| D5 – Leadership | ||
| 11.00am | Leading Through Change: Igniting Lifelong Learning and Motivation in Aged Care Leadership | Edwin Trevor-Roberts, CEO, Trevor-Roberts |
| 11.30am | Safety Leadership in Aged Care: improving safety, driving retention, reducing costs |
Harley Wright, Founder, Safety Leadership |
| 12.00pm | Leadership Capacity Building – The next Emerging Leaders | Cynthia Payne, Founder and Managing Director, Anchor Excellence |
| D6 – Clinical Governance | ||
| 11.00am | What does ‘clinical governance’ mean in home services – and why does it matter? | Dr Melanie Tan, Independent Clinical Governance and Medico-legal Consultant, Dr Melanie Tan Consulting |
| 11.30am | Directors must “trust but verify”, especially when it comes to Clinical Governance | Katrina Ong, NED- Local Guardians, Partner, Pride Living Group |
| 12.00pm | Everyday Clinical Leadership’: a missing piece of the aged care clinical governance puzzle. | Dr Cathy Balding, Board Facilitator, Australasian Institute of Clinical Governance |
| D7 – Smart Technology | ||
| 11.00am | The evidence for successful gamification approaches in aged care – a 2023 analysis | Michaella Richards, Chief Strategy Officer, Mighty Serious |
| 11.30am | Vacant Beds…. An Innovative Case Study on Aged Care Placements | Allie Adamson, Product Owner, Vacant Beds |
| 12.00pm | Long-range hydrogen fuel-cell-powered eVTOL drone (MedAero) network for Aged Care and Community Care in regional, rural, and remote Australia |
Neil Noelker, Director Of Business Operations, ASAC Consultancy and Wildu Aero |
| 12.30pm | Lunch | |
| Plenary Session 7 | ||
| 2.00pm | The Age of Change – planning the workforce for the future Towards the conclusion of the ACCPA 2023 National Conference, our aim is to equip you with fresh ideas and practical inspiration to enact change and adopt adaptive strategies that help you prepare for the future of aged care. However, in addressing the future, we must acknowledge existing challenges, with workforce management being a leading concern. This session will explore and connect the workforce implications of the conference’s thought-provoking concepts and opportunities, as well as outline the necessary changes required to prepare your people for what is to come. How will you strategically leverage, develop, and foster your workforce of the future, so that you can seize the opportunities in this age of change |
Yumi Stamet, Director, Purpose at Work |
| 2.45pm | Changing our Narrative | Dr Gill Hicks AM MBE |
| 3.45pm | Conference Reflections | Tom Symondson, CEO, ACCPA |
| 3.55pm | Conference Close | Tony Jones, Master of Ceremonies |
| 6.30pm | Conference Dinner | |
*Please note the conference program subject to change