Adelaide Convention Centre | 25-27 October 2023

Samuel Johnson OAM
Day 1

Bernard Salt AM
Day 2

Dr Gill Hicks AM MBE
Day 3

The Hon Anika Wells MP
Day 3


Tuesday 24 October 2023
1.00pm – 6.00pm Registration Desk Open for Early Registration
1.00pm – 4.30pm  “Perception Is OUR Truth” Diversity & Cultural Immersion Masterclass
Building the cultural lens for closing the gap with systems change across community health and primary aged care services and staff induction training.
Sharon Wood-Kenney, Sharon Kenney Consulting
1.00pm – 4.30pm

ACCPA Pre-Budget Submission Member Engagement Workshop

Be part of the Budget process for aged care for 2024! ACCPA will be holding a member engagement workshop for up to 48 member CEOs or a senior delegate to inform the development of the 2024 Pre-Budget Submission to Treasury (due in January 2024).

The workshop will be facilitated by ACCPA’s Policy and Advocacy team and will include some scene setting and a series of tailored engagement activities around Funding, Workforce and Reform. We will use your insights and ideas to prepare a series of draft asks and recommendations that can then be tested with ACCPA members via other virtual workshops in due course, and later feed into a submission.

Anne Liddell, Head of Policy, ACCPA
4.00pm – 7.00pm

Better Care, Better Lives Dementia Care Showcase Cocktails and canapes with Mike Baird, AO.

An exclusive event in partnership with The Dementia Centre. We’re delighted to partner with The Dementia Centre on an exclusive opportunity to attend an intimate event at HammondCare’s brand-new dementia cottage at Daw Park. Hosted by Mike Baird, AO, you will meet leaders from government and aged care and be inspired to improve quality of care and quality of life for people living with dementia.

HammondCare Dementia Tour


Wednesday 25 October 2023
Plenary Session 1
9.00am Conference Opening Tony Jones, Master of Ceremonies
9.10am Welcome to Country Rosalind Coleman, Kaurna
9.20am Official Opening of Conference Dr Graeme Blackman AO, Chairman, ACCPA
9.35am Diamond Sponsor Address Anwar Khalil, CEO Martian Logic
9.40am Opening Keynote Session Samuel Johnson OAM, Love Your Sister
10.25am Platinum Sponsor Address Will Egan, CEO, Ausmed
10.30am Morning Tea
Plenary Session 2
11.00am Platinum Sponsor Address Kaizaad Mehta, National Head of Healthcare, Westpac Business Bank
11.05am The Age of Change – Ambition, Creativity and Wonder Mike Baird, CEO, HammondCare
11.20am Future Sustainability of the Sector Panel Session

Facilitator: Tony Jones, Master of Ceremonies 

Nigel Ray PSM, Deputy Chair, Aged Care Taskforce

Mary Patetsos AM, Member, Aged Care Taskforce

Tom Symondson, CEO, ACCPA

Mike Baird, CEO, HammondCare

Grant Corderoy, Senior Partner, StewartBrown

12.25pm Shadow Minister Address The Hon Sen Anne Ruston, Shadow Minister for Health and Aged Care, Shadow Minister for Sport, Senator for South Australia
12.35pm Platinum Sponsor Address Simon Lockyer, Chief Executive Officer and Co-Founder, Five Good Friends and The Lookout Way
12.30pm Lunch Break
Concurrent Sessions
 A1 – Home Care
2.00pm IHACPA’s Approach to Aged Care Reform and Pricing Development for the Support at Home Program

Stephen Cull, Policy Officer, IHACPA

Genevieve Donnelley, Executive Director Aged Care, IHACPA

2.30pm Reshaping your Home Care model -prepare for the future now. Lorraine Poulos, Managing Director, Lorraine Poulos & Associates 
3.00pm The Art of Care Management: Deciphering the black box of home care’s most complex service and implications for system design

Sarah Newman, General Manager – BaptistCare at home BaptistCare

Carina Robinson, Strategy and Innovation Manager, BaptistCare NSW&ACT

A2 – Future Sustainability
2.00pm Financial Viability & Sustainability – StewartBrown Update, funding, finance and focus areas

Stuart Hutcheon, Managing Partner, StewartBrown Chartered Accountants

Grant Corderoy, Senior Partner, StewartBrown

2.30pm A fair and sustainable aged care system Claerwen Little, National Director, Unitingcare Australia
3.00pm A transformative Paradigm: ESG considerations for executives and board members.

Anthony Hamawi, National Manager of Seniors Living & NFPs, Perpetual Limited

David Hurley, Associate Partner, Perpetual Private

Clementine Lucas, Philanthropy Manager, Perpetual Private

A3 – Dementia
2.00pm Dementia in Australia what does the data tell us, and where are data improvements needed?  Melanie Dunford, Head, Dementia Unit, Population Health Group, AIHW
2.30pm Developing and embedding a model of care that enhances the lives of people living with dementia

Garrie O’Toole, National Consultancy Lead, Centre for Dementia Australia

Polly Devine, CEO, Moyola Aged Care Inc

3.00pm A collaborative home-based community approach to enabling and empowering those impacted by dementia. Wendy Hall, Director, Dementia Doulas International
A4 – Places for Ageing
2.00pm Advancing the quality of the built environment for our elders. 

Belinda Douglas, Senior Associate, CotteeParker

Professor Evonne Miller, QUT

Ryan Loveday, Director, Fulton Trotter Architects

Ingrid Marshall, Associate Director, FRAIA, Deike Richards

Alex Penson, General Manager Property Development, Uniting Care

Alison Moss, CEO, Benevolent Living

Paul Shields, Executive Manager – Residential Care, Parish Administration Centre 

 A5 – Workforce
2.00pm Transforming Aged Care’s Workforce Crisis into Opportunity: Turning Data Insights into Strategic Action – From Overwhelm to Impact

Laura Sutherland, Founder & Director, Above & Beyond Group | 3D Recruit

Hayley Goodman People & Organisational performance Coach, Above & Beyond Group | 3D Recruit

2.30pm How to effectively partner with staffing agencies to find quality workforce – 5 Myths, 5 Challenges, 5 Solutions

Jelena Giro, Director, Altaira

Tracy McClenaghan, Co-Chair, Association of Nursing Recruitment Agencies

3.00pm Building Tomorrow’s Workforce: A Case Study in HR System Implementation Success

Craig Baker, Executive Lead, IPS Management Consulting

Carina Pollock, Consultant People & Culture, Aegis Aged Care Group

A6 – Health Interface
2.00pm Juggling compliance with multiple sets of standards – challenges and solutions Stephanie Whearty, Program Manager, MOA Benchmarking
2.30pm BlueCare Hospital in the Home: how an aged care provider partnered with private hospitals to deliver care in the home.

Kerry Ledwith, Hospital in the Home Manager, BlueCare

Sue-Ellen Smith, Head of Specialised Services Statewide, BlueCare

3.00pm ABC TV Entertainment transforms to action: A practical guide for those inspired by the series, “Old People’s Homes for 4 Year Olds and Teenagers” to implement intergenerational learning and wellbeing programs.

Greg Cronan, CEO, Intergenerational Learning Australia

Wendy Lawrence, Diversional Therapist & National Lifestyle & Wellbeing Advisor, Bupa

A7 – Digital Transformation
2.00pm Tactical Digital Maturity Investments: A Strategic Approach to IT Excellence Scott Lawton, CEO, IT Integrity
2.30pm What is the Evidence Indicating as the Drivers of effective and quality Change for Digitally Enable Care and Support of Older People

Anne Livingstone, Executive Lead, Aged Care Industry Information Technology Council

Dr George Margelis, Independent Chair Aged Care Industry Information Technology Council

3.00pm Inspiring technology that improves aged care services: an international review Graham Russell, CEO, Talius Group
3.30pm Afternoon Tea
Plenary Session 3
4.00pm Platinum Sponsor Address Marie Alford, Head of Dementia Professional Services, Dementia Support Australia (HammondCare)

Building Trust – the Consumer Perspective Panel

How do we build trust between older people, as active participants in the aged care system, and aged care providers?

Facilitator: Sue Peden AM, Chair Consumer Advisory Committee, ACCPA

Craig Gear OAM, CEO,OPAN

Gwenda Darling, National Older Persons Reference Group, OPAN

Lesley Forster, National Older Persons Reference Group, OPAN

Sandra Hills OAM, CEO, Benetas

4.50pm Welcome Reception Sponsor Address Tom Enright, National Sales Manager, Health, Foxtel
4.55pm Close of Day One Tony Jones, Master of Ceremonies
5.00pm Welcome Reception


Thursday 26 October 2023

Plenary Session 4

9.00am Welcome to Day Two Tony Jones, Master of Ceremonies
9.05am ACCPA CEO Address Tom Symondson, CEO, ACCPA

Panel Session – The Care Economy

The Care economy in Australia represents a crucial and dynamic sector that plays a pivotal role in supporting our aging population. In recent years, we have seen significant growth in the demand for aged care services, driven by demographic shifts and changing healthcare needs. As we discuss the challenges and opportunities in this sector, we must focus on innovative solutions and collaborative efforts to ensure that our seniors receive the dignity and care they deserve in their golden years.

Facilitator: Tony Jones, Master of Ceremonies

Carmela Sergi, Care Economy CRC

Jane Bacot-Kilpatrick, CEO, Carers Australia

Patricia Sparrow, CEO, COTA

Catherine de Fontenay, Commissioner, Productivity Commission

Peter Selwood, CEO, Centacare

10.30am Morning Tea

Concurrent Sessions

 B1 – Retirement Living
11.00am Unlock your village’s potential by embracing continuous improvement and best practice, your stakeholders will thank you for it! Claire Ward, Head of Marketing, Anchor Excellence
11.30am Why care needs to be integrated into seniors living communities

Cameron Kirby, Director, Chanje Partners &

Stacey Baker, Director, Chanje Partners

12.00pm Ageing into the future strategies must include retirement villages and operational technology Jodie Prosser, Retirement Living Executive, Person Centred Software
 B2 – Strategic Directions
11.00am Shaping Tomorrow’s Aged Care: Adapting for Sustainability and leveraging organisational capabilities to deliver purpose driven aged care services Faye Spiteri OAM, Chief Executive Officer, Fronditha
11.30am Home Care Reform – An Economic Model for the Future Jason Howie, Partner – Strategy and Corporate Governance, Pride Living
12.00pm Activating ESG for aged care providers

Nicki Doyle, Partner, KPMG &           

Lauren Ffrost, Associate Director, KPMG

 B3 – Palliative Care
11.00am Navigating the Unspoken: Designing for a good death Rose Plater, Community, Health And Ageing Manager, Paynters
11.30am Voluntary Assisted Dying – Navigating the ethical, legal and practice complexities in Queensland

Anne Curson, Manager Executive Services, BlueCare

Michelle Richardson, UnitingCare Chaplain Holistic Care, UnitingCare Queensland

12.00pm In the Age of Change how do we embed Palliative Care as core business in aged care?

Facilitator: Liz Behjat, WA State Manager, ACCPA

Camilla Rowland, CEO, Palliative Care Australia

Professor Jennifer Tieman, Director and Chief Investigator, CareSearch

Dr Helena Williams, Executive Medical Director, Silverchain

 B4 – Housing
11.00am Our population is ageing and the dependency ratio is rising. How can we learn from overseas to capitalise on unprecedented demand and consumer wealth? Sara Agostinelli, Manager – Advisory, Ansell Strategic
11.30am Sharing is Caring – Ageing in a Co-living Community. Lara Calder, Managing Director, Calderflower Architects
12.00pm My Home, Your Home, Our Place. Could co-located housing be a part of future ageing in community? Matthew Hutchinson, Senior Executive Integrated Living, Peddle Thorp
 B5 – Governance
11.00am Beyond Compliance: Taking a high reliability approach to quality and safety Filomena Ciavarella, Executive General Manager, Strategy, Quality And Improvement, Regis Aged Care
11.30am Measuring quality requires quality in measuring Elyssia Clark, General Manager, Customer, Insights & Marketing, Benetas
12.00pm Panel – Enhancing Governing Body decision-making through effective reporting Panel

Facilitated by Amanda Allen, Head of Services, ACCPA

Dr Cathy Balding, Director, RSL LifeCare

Polly Devine, CEO Moyola Aged Care

Joe Azzi, CEO, Leigh Place Aged Care

 B6 – Cultural Sensitivity & Inclusivity
11.00am Why a Lack of Cultural Sensitivity and Inclusivity is a Viability Risk – From a Person of Diversity’s Perspective Lyle Steffensen, Manager – East Coast, Health & Community Services, Lockton
11.30am Fit for Purpose: Reforming the Silver Rainbow program to meet the needs of LGBTI older people in aged care Robert Hardy, Director Training And Capacity Building, LGBTIQ+ Health Australia
12.00pm Embracing Weirdsdom For Diversity Trish Goodfield, Creative Change Coach, Sixtisix Solutions
 B7 – Workforce Enhancements
11.00am A Virtual Solution for Nursing and Allied Health Workforce Shortages: Harnessing Emerging Technologies Sue Thomson, CEO, McLean Care
11.30am The future of the aged care workforce is robotics – safe, efficient and manageable robots to do repetitive tasks. Lee Martin, CEO & Director of Care, Tanunda Lutheran Home Inc.
12.00pm Using Conversational Voice AI to improve operational efficiency and quality of care Todd Yourell, Chief Executive Officer, St Andrew’s Village Ballina
12.30pm Lunch

Fishbowl Conversations


C1 – Tackling Worker Racial Discrimination

Racism against workers in aged care is a deeply concerning issue that not only harms the dedicated individuals providing crucial care to our elderly population but also compromises the quality of care received by vulnerable seniors. This not only undermines the morale and wellbeing of the diverse aged care workforce but may also hinder worker attraction and retention and the development of a truly inclusive and compassionate caregiving environment.

Facilitator: Belinda Allen, General Manager, Services and Sector Capacity, ACCPA

Professor Bianca Brijnath, Director Social Gerontology, NARI

Samantha Edmonds, Director, Policy and Systemic Advocacy, OPAN

George Genimahaliotis, National Older Persons Reference Group, OPAN

Pamela Uketui, Aged Care Worker

Douglass Doherty, CEO, Family Based Care Tasmania

2.00pm C2 – Responding to and Managing Changed Behaviour in People with Dementia

Facilitator: Marie Alford, Head of Dementia Professional Services, Dementia Support Australia (HammondCare)

Patrick Hayes, Senior Emergency Management ACAS

Nick Seemann, Director, Constructive Dialogue Architects & Lead Consultant, Dementia Training Australia

Garrie OToole, National Consultancy Lead, Centre for Dementia Australia

Isabelle Meyer, Executive Director, Dementia Training Australia

2.00pm C3 – Workforce Attraction & Retention

Facilitator: Laura Sutherland, Founder & Director, Above & Beyond Group | 3D Recruit

Katherine Graham, Manager, Marketing & Compliance, Warner Institute

Ken Griffin, CEO, APNA

Damien Malone, Operations Manager Aged Care, Village Glen Aged Care Residences

Leeane Braun, Managing Director, Gippsland Home and Community Care

Dan Sandiford, Co-Founder & CEO, Groworx

2.00pm C4 – Due diligence for physical and psychological safety for leaders

Facilitator: George Andreola, General Manager Corporate Services, ACCPA

Trevor Creech, Director & Head of Workplace Solutions, Gow-Gates Insurance Brokers

Karen Glover, Senior Injury Prevention Specialist, iCare

Michelle Harrison, Industry Product Design Manager, Workers Compensation Underwriting, iCare

Grant Davis, Chief Risk Officer, RSL Lifecare

2.00pm C5 – Achieving Change 

Facilitator: Roald Versteeg, General Manager Policy and Advocacy, ACCPA

Liz Behjat, WA State Manager, ACCPA

Paula Gelo, Director, H/advisors APA

Jay Moran, Federal Government Relations Manager, ACCPA

Chris Hampton, Government Relations Manager, ACCPA

Claerwen Little, National Director, Unitingcare Australia

2.00pm C6 – Sectors Converging – Learnings from seniors living, social and affordable housing, disabilities and aged care
Exploring the concept that housing sectors will converge as RVs, RACFs, home care, social and affordable housing start to move towards each other in accommodation, care delivery and social supports. What policy settings are converging to create opportunities for revenue diversification and service enhancement and what are their impacts

Facilitator: Darrell Price, National Head of Health and Aged Care, Grant Thornton

Julie McStay, Partner Thomson Geer

Wayne Jobson, Director – ANZ Corporate & Institutional Health.

Dr Matthew Hutchinson, Senior Executive Integrated Living Peddle Thorp

2.00pm C7 – The AI Debate

Facilitator: Dr George Margelis, Independent Chair, Aged Care Industry Information Technology Council

Stephen Rooke, Principle Consultant, G5 Strategic Pty Ltd

Manos Katris, Principal Consultant, G5 Strategic Pty Ltd

Daniel Pettman, Chief Digital Information Officer, BaptistCare NSW&ACT

Tate Johnson, CTO, The lookout Way

3.15pm Afternoon Tea
Plenary Session 5
3.45pm The Future of Ageing Bernard Salt AM
4:30pm Networking Drinks Sponsor Address Sally Panton, Executive General Manager of Precision Health, Arrotex Pharmaceuticals
4:35pm Close of Day Two Tony Jones, Master of Ceremonies
4:40pm Networking Drinks
6:30pm Optional Networking Dinner (National Wine Centre)


Friday 27 October 2023
Plenary Session 6
8:30am Welcome to Day Three Tony Jones, Master of Ceremonies
8:35am NDIS Reform and Implications for Aged Care Laurie Leigh, CEO, National Disability Services
9:35am Ministerial Address The Hon Anika Wells MP, Minister for Aged Care and Minister for Sport
10.00am Aged Care Quality & Safety Commission Update Janet Anderson PSM, Aged Care Quality and Safety Commissioner
10.30am Morning Tea
Concurrent Sessions
 D1 – Residential Care
11.00am The AN-ACC Paradigm Shift: Why we need to “Unlearn” what ACFI embedded across our organisation. Robert Covino, Co-Founder and Partner, Mirus Australia
11.30am The evolution of IHACPA pricing advice through the annual pricing cycle Genevieve Donnelly, Executive Director Aged Care Policy and Communications, IHACPA
12.00pm Superpowers of good nutrition: The golden opportunity for aged care providers

Vanessa Schuldt, Senior Policy Officer, Dietitians Australia

Jemma O’Hanlon AdvAPD GAICD, Vice President, Dietitians Australia

 D2 – Capital Investment
11.00am The Capital Model for Age Care Arising From a Consultation with The Banks, Private Equity and Others Darrell Price,National Head of Health and Aged Care, Grant Thornton
11.30am Unlocking Wisdom: Aged Care Insights from Banking and Insurance Bruce Bailey, Managing Director, Pride Living

Residential Aged Care and Retirement Living Funding – Managing and Optimising your RADs, Ingoing Contributions and Ongoing Fees

A critical issue facing Residential Aged Care is the growing need for funding. The Mar 2023 StewartBrown financial survey cites the average operating results for RAC facilities at a loss of $15.74 per bed day ($5,2221 loss per bed per annum). Effective RAC and Retirement Living providers manage their RADs, and Ingoing Contributions and ongoing fees (DMF, CRF, MRF, GSF). Earning additional revenue to fund adequate capital improvements and staffing levels. Which can then generate more consumer pricing. Matt will present how to manage these more effectively, optimising revenue whilst meeting your risk and liquidity requirements.

Matthew Macreadie, Executive Director – Credit Strategy and Portfolio Management, IAM
 D3 – Consumer Centred
11.00am A culturally safe ageing and aged care sector Lisa Orcher, CEO, NATSIAACC
11.30am Elder abuse and coercive control reform in Australia

Margaret Arthur, Special Counsel, Hopgoodganim Lawyers

12.00pm Navigating old age with a Map and a Compass – understanding the need for meaning in the lives of people as they age. Lani Morris, Co-Founder and CEO, Map of Meaning International 
 D4 – Risk

Panel – Strengthening Cyber Security in Aged Care

In an increasingly digital world, the aged care sector faces mounting challenges in safeguarding sensitive data, resident privacy, and ensuring the uninterrupted delivery of essential services. Join us in this illuminating panel session, where experts in the field will delve into the intricacies of cybersecurity within aged care. We’ll explore the latest threats, share best practices for data protection, and discuss strategies to fortify defences against cyberattacks.

Facilitator: Mark Prosser, SA/NT State Manager, ACCPA

Gina Tresidder, Principal, Russell Kennedy

Suri Ramanathan, Director, Doveria

Mark Luckin, Cyber & Technology Practice Leader, Lockton

Meegan Fitzharris, Director – Industry Lead – Health, Cybercx


Panel – Risk Management in Aged Care

In the dynamic landscape of aged care, understanding and effectively managing risks are paramount to ensuring the safety, well-being, and sustainability of our facilities and services. Join us for a compelling panel session that delves deep into the world of risk management in aged care. Our panellists will provide insights into identifying, assessing, and mitigating risks unique to this sector, from resident care and compliance to financial stability and operational challenges.

Facilitator: Amanda Allen, Head of Services, ACCPA

Carla Beheram, Chief Operating Officer, Anchor Excellence

Grant Davis, Chief Risk Officer, RSL Lifecare

John Picot, Principal Risk Consulting, Grant Thornton Australia

 D5 – Leadership
11.00am Leading Through Change: Igniting Lifelong Learning and Motivation in Aged Care Leadership Edwin Trevor-Roberts, CEO, Trevor-Roberts
11.30am Safety Leadership in Aged Care: improving safety, driving retention, reducing costs

Harley Wright, Founder, Safety Leadership

Ian Thorley, Founder, Safety Leadership

Heather Napier, Founder, Safety Leadership

12.00pm Leadership Capacity Building – The next Emerging Leaders Cynthia Payne, Founder and Managing Director, Anchor Excellence
D6 – Clinical Governance
11.00am What does ‘clinical governance’ mean in home services – and why does it matter? Dr Melanie Tan, Independent Clinical Governance and Medico-legal Consultant, Dr Melanie Tan Consulting
11.30am Directors must “trust but verify”, especially when it comes to Clinical Governance Katrina Ong, NED- Local Guardians, Partner, Pride Living Group 
12.00pm Everyday Clinical Leadership’: a missing piece of the aged care clinical governance puzzle. Dr Cathy Balding, Board Facilitator, Australasian Institute of Clinical Governance
 D7 – Smart Technology
11.00am The evidence for successful gamification approaches in aged care – a 2023 analysis Michaella Richards, Chief Strategy Officer, Mighty Serious
11.30am Vacant Beds…. An Innovative Case Study on Aged Care Placements Allie Adamson, Product Owner, Vacant Beds
12.00pm Long-range hydrogen fuel-cell-powered eVTOL drone (MedAero) network for Aged Care and Community Care in regional, rural, and remote Australia

Neil Noelker, Director Of Business Operations, ASAC Consultancy and Wildu Aero

Dries Verstraete, Associate Professor in Aerospace Design and Propulsion, Director Engagement & Impact, School of Aerospace, Mechanical and Mechatronic Engineering, University of Sydney

12.30pm Lunch  
Plenary Session 7
2.00pm The Age of Change – planning the workforce for the future
Towards the conclusion of the ACCPA 2023 National Conference, our aim is to equip you with fresh ideas and practical inspiration to enact change and adopt adaptive strategies that help you prepare for the future of aged care. However, in addressing the future, we must acknowledge existing challenges, with workforce management being a leading concern. This session will explore and connect the workforce implications of the conference’s thought-provoking concepts and opportunities, as well as outline the necessary changes required to prepare your people for what is to come. How will you strategically leverage, develop, and foster your workforce of the future, so that you can seize the opportunities in this age of change
Yumi Stamet, Director, Purpose at Work
2.45pm Changing our Narrative Dr Gill Hicks AM MBE
3.45pm Conference Reflections Tom Symondson, CEO, ACCPA
3.55pm Conference Close Tony Jones, Master of Ceremonies
6.30pm Conference Dinner

*Please note the conference program subject to change