Conference Program

The ACCPA Qld Conference offers a comprehensive program designed for Aged Care Board Directors, Executives, and Management professionals spanning Residential Aged Care, Home Care, Retirement Living, and Seniors Housing Providers. It provides a valuable opportunity to network with industry peers while gaining insights from expert speakers and presentations. With a focus on navigating ongoing reforms and sustaining excellence in aged care delivery, this two day conference is tailored to address the needs of the sector.


DAY ONE – Monday 29 April 2024
9.00am – 5.00pm Registration Open  
10.00am – 1.00pm Optional Member Engagement Workshop Anne Liddell, Head of Policy, ACCPA
Plenary Sessions Commence
2.00pm – 2.10pm Conference Welcome Ian Poalses, QLD State Manager, ACCPA
2.10pm – 2.20pm Welcome To Country Uncle John Graham, Proud Kombumerri elder of the saltwater people from the wider Yugambeh Language region
2.20pm – 3.15pm Panel: The New Aged Care Act – What it Means for Providers

Facilitator: Tom Symondson, Chief Executive Officer, ACCPA

Roald Versteeg, General Manager Policy & Advocacy, ACCPA

Vanessa Krulin, Solicitor & Senior Policy & Research Officer, ADA Law

Julie McStay, Partner, Thomson Geer

Melissa Argent, Chief Executive Officer, Rockpool Residential Aged Care

Athena Ermides, Chief Executive Officer, Good Shepherd Lodge

3.15pm – 3.45pm Afternoon Tea  
3.45pm – 3.50pm Welcome Reception Sponsor Address HESTA
3.50pm – 4.05pm Findings from the Council of Elders – The Lived Experience Aunty Lyn Cullinane, Council Member, Aged Care Council of Elders
4.05pm – 4.50pm 8 Business Models Described by One Cow: Business Model Innovation in Aged Services and Why it Matters Paul Hawkins, Chief Combobulator, Crazy Might Work
4.50pm – 4.55pm Close of Day One Ian Poalses, QLD State Manager, ACCPA
5.00pm – 7.00pm Welcome Reception  
DAY TWO – Tuesday 30 April 2024
8.00am – 9.00am Registration Open  
9.00am – 9.10am Welcome to Day Two Ian Poalses, QLD State Manager, ACCPA
9.10am – 9.35am ACCPA CEO Address Tom Symondson, CEO, ACCPA
9.35am – 10.05am Government Reform Update Amy Laffan, First Assistant Secretary, Quality and Assurance Division, Department of Health and Aged Care
10.05am – 10.30am Aged Care Quality & Safety Commission Update Janet Anderson PSM, Aged Care Quality & Safety Commissioner, Aged Care Quality and Safety Commission
10.30am – 11.00am Morning Tea  
11.00am – 11.30am What you need to know about Security of Tenure Madeline Walsh, Partner, Thomson Geer
11.30am – 12.00pm Elder Abuse in the Community Debbie Phillips, Senior Sergeant, State Disability & Elder Abuse Coordinator – Domestic, Family Violence and Vulnerable Persons Unit, Queensland Police
12.00pm – 12.30pm Empathy in Every Campaign: Aged Care Marketing that Resonates Sophy Edmonds, Principal Consultant, Edmonds Marketing
12.30pm – 2.00pm Lunch  
2.00pm – 2.30pm Queensland Aged Care Insights – Benchmarking & Trends Stuart Hutcheon, Managing Partner, StewartBrown
2.30pm – 3.20pm Panel: Finance & Funding
This panel session will be facilitated by Darrell Price, Principal – Management Consulting National Head of Health and Aged Care, Grant Thornton, who will be joined by a panel of experts to discuss the finance and funding of the sector now and looking forward to the future.
3.20pm – 3.50pm Afternoon Tea  
3.50pm – 4.20pm Emergency Planning & Disaster Management

Diane Bretherton, Director, Disaster and Emergency Management, Metro North Health

Lois McCreddan, Director, Emergency, Disaster and Business Continuity Management, Gold Coast Hospital and Health Service

4.20pm – 4.50pm Strategic Technology Integration & Implementation Scott Lawton, Chief Executive Officer, IT Integrity
4.50pm – 4.55pm Close of Day Two Ian Poalses, QLD State Manager, ACCPA
6.30pm – 7.00pm Pre-Dinner Drinks  
7.00pm – 11.30pm Conference Dinner



DAY THREE – Wednesday 1 May 2024
8.00am – 9.00am Registration Open  
9.00am – 9.05am Welcome to Day Three Ian Poalses, QLD State Manager, ACCPA
9.05am – 9.45am Panel: Translating the New Quality Standards
This session will unpack the New Quality Standards to translate the changes and what they will mean in real terms for providers.

Facilitator: Amanda Allen, Head of Services, ACCPA

Kris Whitehead, Chief Executive Officer, Home Instead

Adrian Morgan, General Manager, Flexi Care Inc

Daniel Aitchison, CEO, Palm Lake Care

9.45am – 10.30am Panel: Workforce Challenges – Innovative Approaches
 Join industry leaders and experts to examine the current workforce challenges and discuss some of the innovative solutions that will enhance care delivery as we approach the next decade.
10.30am – 11.00am Morning Tea
11.00am – 12.30pm Concurrent Sessions
Concurrent Topic One – Retirement Living & Seniors Housing Developments
11.00am – 11.30am Re-development of Seniors Housing vs Refurbishment vs Greenfield sites
11.30am – 12.00pm Navigating the process for New Developments and Approvals Anna Gorgijeski, Head of Retirement Living, Ozcare
12.00pm – 12.30pm The Importance of consultation in the re-development process Danielle Lim, Principal, DSL Law
Concurrent Topic Two – Innovation
11.00am – 11.30am Innovative Leadership Models Dr Edwin Trevor-Roberts, CEO, Trevor-Roberts
11.30am – 12.00pm Innovation at Inclusee Rachael Cook, CEO, Inclusee
12.00pm – 12.30pm Regional Provider Collaboration – Making it work Patrick Herd, Principal Consultant, Community Business Australia & Wendy Rocks, CEO, Lutheran Aged Care Albury
Concurrent Topic Three – Governance & Risk
11.00am – 11.30am Governance – The new Aged Care Act – financial and legal implications for board members and executives Julie McStay, Partner, Thomson Geer
11.30am – 12.00pm Psychological Claims Emma Hayes, Specialist Lead Stakeholder Management – Government, WorkCover QLD
12.00pm – 12.30pm Improving Clinical Governance is a journey. Why Providers need to shift from Reactive Review models to Proactive Quality systems Katrina Ong, Partner, Pride Living
12.30pm – 2.00pm Lunch
2.00pm – 2.45pm Panel: The Palliative Care Journey
This panel will navigate the intricate nuances of end-of-life care, exploring compassionate approaches that honour individual dignity and comfort. The panel will delve into holistic strategies, with a focus on empowering older people and their loved ones with the tools and resources needed to navigate this profound journey with grace and dignity.
2.45pm – 3.30pm Keynote: QLD Senior Australians of the Year 2024 Reverend Robyn and Reverend Dr Lindsay Burch, the Founders of Havafeed Relief and the 2024 Senior Australians of the Year for Queensland
3.30pm – 3.45pm Conference Close Ian Poalses, QLD State Manager, ACCPA
3.45pm – 4.15pm Afternoon Tea