Aileen Stewart
Executive Lead – Retirement Living, Anchor Excellence
Biography
With over 25 years’ industry experience, Aileen is a passionate advocate for retirement living and strongly believes in the benefits that well-run retirement communities can provide to older Australians.
Aileen has worked for both private and listed organisations having held senior management positions and has extensive operational experience gained through managing large portfolios across Australia.
Aileen is the Executive Lead – Retirement Living at Anchor Excellence working with a diverse group of operators. She is adept at facilitating discussions between parties and is a qualified Mediator and accredited with the Resolution Institute of Australia. Aileen is actively involved within the retirement industry and is a current member of the Property Council’s NSW Retirement Living Committee.
Aileen is currently studying for her MBA through the Australian Institute of Management.
Unlock your village’s potential by embracing continuous improvement and best practice, your stakeholders will thank you for it!
Following the 2017 Four Corners/Fairfax investigation “Bleed em dry, Till they Die” which focused on the practices of one village operator, AVEO, the industry responded and formulated its 8 point plan, committing to “a policy platform that delivers quality resident experience”.
Legislative reviews also followed and are ongoing across the country which are now mandating that retirement village operators have the knowledge, policy, process and systems in order to operate their retirement communities with greater transparency than ever before. Combine this with ever increasing competition, the decision to embrace continuous improvement and best practice for your village operations needs to be a strategic focus.
Being able to demonstrate that your village is continually improving and adopting best practice results in improved service delivery to residents which is a strong value proposition, and one which can be leveraged to gain market share. This strategic focus will also provide confidence and reassurance to Boards, financiers, valuers and insurers that the village operations are being managed effectively.