Amanda Allen
Head of Services, ACCPA


Amanda Allen is the Head of Services at ACCPA where she oversees a range of services that support aged care providers through bespoke consultancy, quality and compliance and back-office systems. She has over 15 years of quality and risk management and supporting governing bodies in aged care.

Amanda has been with ACCPA for four years during which time she has been responsible for the management and ongoing development of the ACCPA Safety & Quality Management System and oversite of the ACCPA Quality Portal. Recently she been instrumental in developing a suite of resources to support providers implement the requirements of the Strengthening Provider Governance reforms and understand and achieve contemporary good governance in aged care.

Enhancing Governing Body Decision-making Through Effective Reporting

With the increased focus on reforming provider governance resulting from the Aged Care Royal Commission, the need for Governing Bodies to be effective has become paramount. Central to the reform agenda is ensuring members of the Body have the capability to make informed choices and fulfill their responsibilities. This panel discussion will explore the key areas of accountability and what information the Governing Body needs or questions it should ask to have confidence it is meeting these and that the organisation is operating in the best interest of the consumer.

Increased reporting on key areas of activity to the Department of Health and Aged Care is one of the reforms. As the information reported will be publicly available to support consumers select their provider, accuracy is critical hence the requirement that the Governing Body attest to its accuracy. This adds to the necessity for effective data collection, analysis and reporting practices by management as well as for members of the governing body to be equipped to interpret and challenge the information they receive.

During the session we will hear from providers on how they have navigated this as well as industry experts for their insights on strategies to enable informed decision making. It will cover the key themes of:
• Information flow and transparency to support effective decision-making through a continuous flow of accurate, relevant, and timely information between the management and the governing body.
• Effective communication channels that encourage the exchange of insights, concerns, and strategic perspectives.
• Building capability of governing body members to interpret reports effectively.

The session aims to empower aged care provider management and Governing Bodies with the knowledge and tools needed to utilise reporting as a catalyst for improved decision-making, fostering accountability and driving positive outcomes in the ever-evolving aged care sector.