Anne Livingstone

Aged Care Industry Information Technology Council

Technology Roadmap 2.0 – Responding to the Reforms and Positioning with New and Emerging Technology & Innovations

Wednesday 12 October 2022

2:00pm – 2:30pm

Speaker Bio

Anne is currently the Executive for the ACIITC. In this work Anne has led the undertaking of a range of projects and research related to the role technology will play in innovative and quality service delivery. Ms Livingstone has over 40 years in aged and community care service delivery and systems reform as well as extensive experience in service design for special needs groups in community settings. She has led over 80 national and international projects specifically focused on innovative approaches to service models and workforce redesign, including applying co-design frameworks to consumer and industry undertakings. Anne has passionately advocated for the role technology will play in providing individually focused and responsive services as well as in the promotion of more quality and reliable service provision. She led work in 2017 developing the first national Technology Roadmap for the Australian aged care Industry and worked internationally to benchmark this roadmap.



In 2017, the Aged Care Industry Information Technology Council published the Technology Roadmap for Aged Care in Australia recognising the need for technology to underpin the delivery of aged care services and ensure independence, choice, and control for consumers. The report acknowledged three issues: population ageing that has never been experienced at the same level; the rapid development of new technologies; and reform of the aged care sector that fundamentally changes how older Australians will be supported.

Following the release of the industry’s first roadmap, the Aged Care Industry Information Technology Council has assisted in enhancing the position of the Australian aged care industry for a vibrant and sustainable future. This work stimulates research, evidence gathering, and the development of practical demonstration projects designed to explore how greater innovation and technological uptake will help to improve the quality of the aged care industry in Australia.

These projects have included:

• Aged and Community Sector Technology and Innovation Practice: A Report on what the Research and Evidence is Indicating (2019). A summary of the contemporary evidence (2016 – 2019) of impactful and quality technology and innovation which provides the latest and greatest to inform strategic thinking.

• Capabilities in Aged & Community Care Readiness: An Evaluation of Innovation & Technology (CARE-IT) (2020). Aimed at assessing the innovation and technology capabilities and readiness of the aged and community care industry in five key areas (1) Business Support and Administration, (2) Reporting and Online Access to Government (3) Surveillance and Monitoring Technologies (4) Telehealth and (5) Smart Care at Home Technologies.

• A National Network of Living Labs for the Aged and Community Care Industry (2020 – unpublished). An international research project which identified the leading-edge components for the development of a national network of living labs specially focused on improving the quality and safety of the aged and community care sector.

• Residential Aged Care Facilities Use of Clinical Software (2021- unpublished). In collaboration with the Australian Digital Health Agency, the research project identified a range of challenges and barriers for residential aged care providers when adopting clinical software in their practice.

These research projects have provided the Aged Care Industry Information Technology Council with a unique perspective and data to create an industry benchmark.

The Aged Care Industry Information Technology Council is investigating producing Roadmap 2.0 to build on the previous documents and serve as a strategic roadmap from 2023 for the sector to consider and use.

This presentation will detail the main considerations for Roadmap 2.0 contextualized across the reform agendas and the possibilities new and emerging technologies will bring.