Carla Beheram

Anchor Excellence

Managing Risk and Improving Consumer Health Outcomes

Friday 14 October 2022

12:00pm – 12:30pm

Speaker Bio

Carla has over 16 years of experience in a range of senior executive and operations roles in both for-profit and not-for-profit organisations and joined Anchor Excellence in 2019 for the inaugural appointment as National Adviser to Bupa. She has delivered complex projects – including commissioning of a 180-bed new aged care development, leading the implementation of new ERP (ICT) systems across 10 aged care homes and she leads the development of the Australian College of Nursing Endorsed AE New Graduate Program. Carla has led many compliance turnaround projects and provides mentoring and business advisory to a number of Providers. An expert in aged care operations, clinical management and clinical governance she works frequently with clients by providing essential mentoring and coaching.

Carla holds a Bachelor of Nursing (ACU) a Graduate Certificate in Strategic Business and an Advanced Diploma in Business Management from the University of Ballarat.


As the conference theme, this year clearly states, ‘It’s Up To Us’. Transformation and change have been on the horizon for too long, but the horizon is a place no one ever actually reaches, so it’s up to all of us to make that change happen.

Reform is not about one or two of us changing; it’s about the sector making significant changes – this takes leadership, resilience and agility. Managing High Impact High Prevalence Risk is no easy fix, and the pressure is on at every level from Board and

Executive to Management and the Front-line staff. There are many elements to this change, but ultimately, we all want to achieve one outcome: a better-lived experience for consumers. High Impact High Prevalence Risk featuring in Standard 3(3)(b) and 8(3)(d) cross and link to every facet of the aged care Royal Commission responses, Aged Care legislation and Aged Care standards and are an integral part of being able to achieve our ultimate goal.

Managing high-impact risk means navigating complex care profiles and diagnoses that can change daily, managing compliance, meeting provider obligations, and most importantly, ensuring consumer health and wellbeing. Service environments, equipment, workforce training, systems, processes and practices also affect our ability to effectively manage consumers’ high-impact risk.

During the session, we will be unpacking the High-Risk road map and how we:

● Achieve good care governance

● Pre-emptively identify high-impact risk for consumers

● Improve the information in your clinical management systems and improve care outcomes for your consumers

● Develop and educate the workforce

● Build capability of care teams, so they understand, can minimise and monitor individuals and community levels of high impact risk,

● Reduce compliance risk at an accreditation and assessment level

● Provide the transparency to inform board level and management, so we meet provider obligations

Preventing harm is the top priority and underpinned by care and clinical governance systems – get that right, and consumer health outcomes improve, along with the entire aged care ecosystem—the goal to create an Aged Care System to be proud of.