Speaking Program


Sponsorship & Trade

Speaking Program

Our Speaking Program will engage and inspire you to adapt your thinking and drive quality care at your organisation. We will hear from innovative thinkers and disruptors who will encourage you to take new approaches to tackle the current challenges and reforms and to ensure the sustainability of the aged care industry.

Day One– Monday 29 May
2.00pm – 2.10pm Welcome & Opening of Conference Mark Ashby, NSW/ACT State Manager, ACCPA 
2.10pm – 2.20pm Welcome To Country Uncle Michael West from Metropolitan Local Aboriginal Land Council 
2.20pm – 2.25pm Platinum Sponsor Address Emma Chambers, Business Relationship Manager, HESTA
2.25pm – 3.25pm Using the Adaptability Quotient to Drive Quality Care
Tané Hunter is the Co-Founder of Future Crunch. Future Crunch is a thought leadership and media company with a mission to foster intelligent, optimistic thinking about the future.
Tane Hunter, Co-Founder, Future Crunch
3.25pm – 3.55pm Afternoon Tea
3.55pm – 4.55pm What Does Excellent Care Look Like & What Do We Need to Deliver It?
What would excellent care look like if we had all the resources we needed and every opportunity to deliver care through innovative & imaginative concepts?

Facilitator: Tom Symondson, CEO, ACCPA

Lee Carissa, CEO, Cranbrook Care

Robert Orie, CEO, Montefiore

Angela Robinson, National Advisor Community Care, Calvary

Helen Miller, General Manager In Home Support Services, LiveBetter

Samantha Edmonds, Manager, Policy and Systemic Advocacy at Older Persons Advocacy Network

4:55pm-5:00pm Welcome Reception Sponsor Address Caroline Lee, CEO Lee Care
5.00pm Close of Day One Mark Ashby, NSW/ACT State Manager, ACCPA 
5.00pm – 7.00pm Welcome Reception
7.00pm – 10.00pm Optional Networking Dinner


DAY TWO – Tuesday 30 May 2023
8:45am -8:50am Welcome to Day Two Mark Ashby, NSW/ACT State Manager, ACCPA 
8:50am -9:25am ACCPA CEO Address
Tom Symondson, CEO, ACCPA
9.25am – 10.05am Government Reform Update Eliza Strapp, First Assistant Secretary, Market and Workforce Division, Department of Health & Aged Care
10:05am- 10:30am Aged Care Quality & Safety Commission Update Janet Anderson PSM, Commissioner, Aged Care Quality & Safety Commission
10.30am – 11.00am Morning Tea
11.00am – 12.30pm Concurrent Sessions
Concurrent A1– Residential Care
11.00am – 11.30am Residential Care Quality Assessments – What should you be focusing on? Anastacia Wainaina, Consultant, ACCPA
11.30am – 12.00pm Understanding the 24/7 RN & 200 Care Minute Requirements Matthew Brincat, General Manager Clinical and Quality, Provider Assist
12.00pm – 12.30pm Insights into Star Ratings & Quality Indicators JC Yap, Principal Consultant Finance and Operations, Quality and Clinical Governance, Pride Living
Concurrent A2– Home Care
11.00am – 11.30am Understanding Home Care Package Expenditure in a Changing Regulatory Environment Jane Floyd, Home Care Specialist, ACCPA
11.30am – 12.00pm Home Care Consumer Survey Troy Speirs, Senior Policy Advisor, ACCPA
12.00pm – 12.30pm Innovative Solutions for Regional Home Care Providers Heather Marciano, CEO, BCR Communities
Rebecca Glover, Co-Founder/Executive Director, ExSitu 
Concurrent A3– Seniors Housing & Retirement Living
11.00am – 11.30am

How to Meet your Retirement Village Regulation Requirements to Keep your Residents Safe from Abuse

Commissioner Robert Fitzgerald AM will share how to meet your regulatory requirements to safeguard residents from elder abuse.


Robert Fitzgerald, NSW Ageing & Disability Commissioner
11.30am – 12.00pm Managing the Risks for Retirement Living Providers in the current climate Gow-Gates Group
12.00pm – 12.30pm The Growth & Change from War Widows Housing to the Retirement Living Market Graham Hooper, CEO, Vasey Communities
12.30pm – 2.00pm Lunch  
2.00pm – 2.30pm Think Like a Recruiter – Multi-channel talent sourcing strategies Geraldine Ellis-Maguire, General Manager Member Relations, ACCPA

2.30pm – 3.00pm


Leadership Under Pressure – Enabling You and Your Teams to Navigate to 2025 Cynthia Payne, Managing Director, Anchor Excellence
3.00pm – 3.30pm Industrial Relations – Work Value Case / Secure Jobs, Better Pay Bill Claire Bailey, Head of Workplace Relations, ACCPA  
3.30pm – 4.00pm Afternoon Tea  
Consumer Experience
4.00pm – 4.30pm What Quality Care Means to Consumers Margaret Crothers, Seniors Rights Services
4.30pm – 5.00pm The Importance of Recognising Diversity in Ensuring a Quality Customer Experience Gordana Spirovska, Consumer Engagement Officer, MCCI
5:00pm Close of Day Two Mark Ashby, NSW/ACT State Manager ACCPA 
6.30pm – 7.00pm Pre-Dinner Drinks
7.00pm – 11.30pm Conference Dinner
7:05pm Conference Dinner Sponsor Address Ross Thompson, Managing Director, Health Staffing Australia


Day Three Friday 20 April 
8.55am – 9.00am Welcome to Day Three Mark Ashby, NSW/ACT State Manager, ACCPA 
Maintaining Quality Care
9.00am – 9.30am Insights on the Financial Sustainability of the sector  Stuart Hutcheon, Lead Partner of Audit and Assurance, Stewart Brown
9.30am – 10.00am Meeting the regulatory requirements of the reform agenda Alison Choy-Flannigan, Partner & Co-Lead, Health and Community, Hall & Willcox
10.00am – 10.30am

The benefits of building workforce capability

This session will explore the benefits of building the capability of your workforce for both staff and the quality of care provided and how this can also help with the growing pressures created through staff shortages.


Dr David Sykes, Director Centre for Dementia Learning, Dementia Australia

10.30am – 11.00am Morning Tea  
Governance and Risk
11.00am – 12.00pm Advisory Boards & the Role They Play in Ensuring Quality Care
Cynthia Payne will lead a discussion and review case studies of best practice in aged care advisory boards for both quality care and consumer bodies.  With the regulatory requirement for the implementation of advisory bodies on the 1st December 2023, understanding what best practice is and how they are done in the sector will be shared.

Cynthia Payne, Managing Director, Anchor Excellence

Rachael Pandeli Aged Care and Disability Services Specialist | Aged Care Advisor | Certified Chair Aged Care

Lynn Bailey, Director Seniors Communities  Fresh Hope

Toby Hall Chair, director and advisor

Carla Beheram, COO, Anchor Excellence

12.00pm – 12.45pm What do Not for Profit & For-Profit Boards need to consider?

Arthur Koumoukelis, Partner, Thomson Geer

Michael Kresner, Managing Director, Advantaged Care

Saviour Buhagiar, General Manager Aged Care, Uniting

12.45pm – 2.00pm Lunch  
2:00pm-2:30pm State of the Art Facility for CALD Ada Cheng, CEO, ANHF
2.30pm – 3.00pm Innovative Build Erik Boddeus, Executive, Retirement Living, Property & Development, Goodwin
3:00pm – 3:30pm Innovative Workforce Solution Dan Sandiford, CEO, Groworx
3:30pm – 3:45pm

Moving Towards Quality Care

Simon Kerrigan, Managing Director, Guide Healthcare

Bec Kiting,
Aged Care Support Manager, Guide Healthcare

3:45pm – 4:00pm Conference Close Mark Ashby, NSW/ACT State Manager, ACCPA
4:00pm-4:15pm Afternoon Tea