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Speaking Program
Our Speaking Program will engage and inspire you to adapt your thinking and drive quality care at your organisation. We will hear from innovative thinkers and disruptors who will encourage you to take new approaches to tackle the current challenges and reforms and to ensure the sustainability of the aged care industry.
| Day One– Tuesday 18 April | ||
| 2.00pm – 2.10pm | Welcome & Opening of Conference | Ian Poalses, State Manager QLD, ACCPA |
| 2.10pm – 2.20pm | Welcome To Country | Uncle John Graham, Proud Kombumerri elder of the saltwater people from the wider Yugambeh Language region |
| 2.20pm – 2.25pm | Platinum Sponsor Address | Ian Coyler, Business Relationship Manager, HESTA |
| 2.25pm – 3.25pm | Using the Adaptability Quotient to Drive Quality Care Tané Hunter is the Co-Founder of Future Crunch. Future Crunch is a thought leadership and media company with a mission to foster intelligent, optimistic thinking about the future. |
Tane Hunter, Co-Founder, Future Crunch |
| 3.25pm – 3.55pm | Afternoon Tea | |
| 3.55pm – 4.55pm | What Does Excellent Care Look Like & What Do We Need to Deliver It? What would excellent care look like if we had all the resources we needed and every opportunity to deliver care through innovative & imaginative concepts? |
Facilitator: Tom Symondson, CEO, ACCPA Melissa Argent, CEO Rockpool Residential Aged Care Daniel Aitchison, CEO, Palm Lake Care Adrian Morgan, General Manager, Flexicare Heath Shonhan, Partner, Bentleys More Panel Members to be confirmed Liam Mayo, CEO & Managing Director, Comlink Australia |
| 4.55pm – 5.00pm | Close of Day One | Ian Poalses, State Manager QLD, ACCPA |
| 5.00pm – 7.00pm | Welcome Reception | |
| 7.00pm – 10.00pm | Optional Networking Dinner | |
| DAY TWO – Wednesday 19 April 2023 | ||
| 9:15am – 9:20am | Welcome to Day Two | Ian Poalses, State Manager QLD, ACCPA |
| 9:20am – 9.55am | ACCPA CEO Address |
Tom Symondson, CEO, ACCPA |
| 9.55am – 10.30am | Government Reform Update | Michael Lye, Deputy Secretary, Ageing & Aged Care, Department of Health & Aged Care |
| 10.30am – 11.00am | Morning Tea | |
| 11.00am – 12.30pm | Concurrent Sessions | |
| Concurrent A1– Residential Care | ||
| 11.00am – 11.30am | Residential Care Quality Assessments – What should you be focusing on? | Clare Cameron, Consultant, ACCPA |
| 11.30am – 12.00pm | Understanding the 24/7 RN & 200 Care Minute Requirements | Matthew Brincat, General Manager Clinical and Quality, Provider Assist |
| 12.00pm – 12.30pm | Insights into Star Ratings & Quality Indicators | JC Yap, Principal Consultant Finance and Operations, Quality and Clinical Governance, Pride Living |
| Concurrent A2– Home Care | ||
| 11.00am – 11.30am | Understanding Home Care Package Expenditure in a Changing Regulatory Environment | Jane Floyd, Home Care Specialist, ACCPA |
| 11.30am – 12.00pm | Home Care Consumer Survey | Troy Speirs, Senior Policy Advisor, ACCPA |
| 12.00pm – 12.30pm | QLD Home Care Workforce Support Program | Ian Montague, Director and Chief Operating Officer, Skills Hub Ltd |
| Concurrent A3– Seniors Housing & Retirement Living | ||
| 11.00am – 11.30am | QLD Retirement Villages Act Legislation Update | Damian Sammon, Director Legislation and Reform Strategic Policy and Legislation Housing and Homelessness Services Department of Communities, Housing and Digital Economy |
| 11.30am – 12.00pm | The Changing Face of the Retirement Village | Kim Teudt, Executive General Manager- Retirement Living, Bolton Clarke |
| 12.00pm – 12.30pm | The Seasons Living Journey | Jodie Gaske, CEO, Seasons Living |
| 12.30pm – 2.00pm | Lunch | |
| Workforce | ||
| 2.00pm – 2.30pm | Finding Your Workforce – Thinking Outside the Box | Geraldine Ellis-Maguire, General Manager Member Relations, ACCPA |
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2.30pm – 3.00pm 30 mins |
Leadership Under Pressure – Enabling You and Your Teams to Navigate to 2025 | Cynthia Payne, Managing Director, Anchor Excellence |
| 3.00pm – 3.30pm | Valuing Your Workforce – Work Value and the Secure Jobs, Better Pay amendments to the Fair Work Act We will explore the status and potential outcomes of the Work Value application made by the Health Services Union and the ANMF to change pay rates and classifications of employees in the aged care industry particularly following the 15% wage increase for many workers on 30 June 2023. We will also look at the Secure Jobs, Better Pay amendments to the Fair Work Act. The cornerstone of these amendments is the opportunity for widespread multi-employer bargaining in the aged care sector starting 6 June 2023. These workforce issues have the capacity to profoundly change the industrial landscape in the aged care industry. |
Tim Longwill, Partner, McCullough Robertson |
| 3.30pm – 4.00pm | Afternoon Tea | |
| Consumer Experience | ||
| 4.00pm – 4.30pm | What Quality Care Means to Consumers | Darren Young, Chief Executive Officer, COTA Queensland |
| 4.30pm – 5.00pm | How to Ensure a Quality Customer Experience Increasing customer expectations are challenging providers of residential care, retirement living and home care to rethink the customer experience. Customers and their families are looking for tailored services with a personalised experience in an environment where they feel respected and engaged. While a negative customer experience undoubtedly turns people away and damages reputation, great customer experience will let providers drive commercial outcomes as customers are prepared to pay more to get them |
Sophy Edmonds, Director, Edmonds Marketing |
| 6.30pm – 7.00pm | Pre-Dinner Drinks | |
| 7.00pm – 11.30pm | Conference Dinner | |
| Day Three Friday 20 April | ||
| 8.55am – 9.00am | Welcome to Day Three | Ian Poalses, State Manager QLD, ACCPA |
| Maintaining Quality Care | ||
| 9.00am – 9.30am | Insights on the Financial Sustainability of the sector | Darrell Price, Principal and National Head of Health & Aged Care, Grant Thornton |
| 9.30am – 10.00am | Meeting the regulatory requirements of the reform agenda | Julie McStay, Partner, Thomson Geer |
| 10.00am – 10.30am |
The Benefits of Building Workforce Capability
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Dr David Sykes, Director Centre for Dementia Learning, Dementia Australia
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| 10.30am – 11.00am | Morning Tea | |
| Governance and Risk | ||
| 11.00am – 12.00pm | Advisory Boards & the Role They Play in Ensuring Quality Care Louise Broekman will lead a discussion and review case studies of best practice in aged care advisory boards for both quality care and consumer bodies. With the regulatory requirement for the implementation of advisory bodies on the 1st December 2023, understanding what best practice is and how they are done in the sector will be shared. |
Louise Broekman, Founder and CEO, Advisory Board Centre Cynthia Payne, Managing Director, Anchor Excellence Rowena Vnuk, Researcher, University of South Australia Julie Timmins, Consultant, Advisory Board Centre Paul Ronis, Executive Director, Valentia Technologies Lynn Bailey, Director Seniors Communities, Fresh Hope Carolyn McSweeney-Grant, Founder/ Managing Director, 6peas
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| 12.00pm – 12.30pm | Risk Management – A Large Providers Approach | Etienne Geringer, General Manager Risk and Assurance /Internal Audit & Rosemary O’Hagan, Risk Manager, Churches of Christ |
| 12.30pm – 2.00pm | Lunch | |
| 2:00pm-3:00pm | Are You Thriving or Just Surviving? | Tim Jack Adams, Founder of GreenX7 |
| 3.30pm – 3.45pm | Conference Close | |
| 3.45pm – 4.15pm | Afternoon Tea | |