Speaking Program


Sponsorship & Trade

Speaking Program

Our Speaking Program will engage and inspire you to adapt your thinking and drive quality care at your organisation. We will hear from innovative thinkers and disruptors who will encourage you to take new approaches to tackle the current challenges and reforms and to ensure the sustainability of the aged care industry.

Day One– Tuesday 18 April
2.00pm – 2.10pm Welcome & Opening of Conference Ian Poalses, State Manager QLD, ACCPA
2.10pm – 2.20pm Welcome To Country Uncle John Graham, Proud Kombumerri elder of the saltwater people from the wider Yugambeh Language region
2.20pm – 2.25pm Platinum Sponsor Address Ian Coyler, Business Relationship Manager, HESTA
2.25pm – 3.25pm Using the Adaptability Quotient to Drive Quality Care
Tané Hunter is the Co-Founder of Future Crunch. Future Crunch is a thought leadership and media company with a mission to foster intelligent, optimistic thinking about the future.
Tane Hunter, Co-Founder, Future Crunch
3.25pm – 3.55pm Afternoon Tea
3.55pm – 4.55pm What Does Excellent Care Look Like & What Do We Need to Deliver It?
What would excellent care look like if we had all the resources we needed and every opportunity to deliver care through innovative & imaginative concepts?
Facilitator: Tom Symondson, CEO, ACCPA
Melissa Argent, CEO Rockpool Residential Aged Care
Daniel Aitchison, CEO, Palm Lake Care
Adrian Morgan, General Manager, Flexicare
Heath Shonhan, Partner, Bentleys
More Panel Members to be confirmed
Liam Mayo, CEO & Managing Director, Comlink Australia 
4.55pm – 5.00pm Close of Day One Ian Poalses, State Manager QLD, ACCPA
5.00pm – 7.00pm Welcome Reception
7.00pm – 10.00pm Optional Networking Dinner


DAY TWO – Wednesday 19 April 2023
9:15am – 9:20am Welcome to Day Two Ian Poalses, State Manager QLD, ACCPA
9:20am – 9.55am ACCPA CEO Address
Tom Symondson, CEO, ACCPA
9.55am – 10.30am Government Reform Update Michael Lye, Deputy Secretary, Ageing & Aged Care, Department of Health & Aged Care
10.30am – 11.00am Morning Tea
11.00am – 12.30pm Concurrent Sessions
Concurrent A1– Residential Care
11.00am – 11.30am Residential Care Quality Assessments – What should you be focusing on? Clare Cameron, Consultant, ACCPA
11.30am – 12.00pm Understanding the 24/7 RN & 200 Care Minute Requirements Matthew Brincat, General Manager Clinical and Quality, Provider Assist
12.00pm – 12.30pm Insights into Star Ratings & Quality Indicators JC Yap, Principal Consultant Finance and Operations, Quality and Clinical Governance, Pride Living
Concurrent A2– Home Care
11.00am – 11.30am Understanding Home Care Package Expenditure in a Changing Regulatory Environment Jane Floyd, Home Care Specialist, ACCPA
11.30am – 12.00pm Home Care Consumer Survey Troy Speirs, Senior Policy Advisor, ACCPA
12.00pm – 12.30pm QLD Home Care Workforce Support Program Ian Montague, Director and Chief Operating Officer, Skills Hub Ltd
Concurrent A3– Seniors Housing & Retirement Living
11.00am – 11.30am QLD Retirement Villages Act Legislation Update Damian Sammon, Director Legislation and Reform Strategic Policy and Legislation Housing and Homelessness Services Department of Communities, Housing and Digital Economy
11.30am – 12.00pm The Changing Face of the Retirement Village Kim Teudt, Executive General Manager- Retirement Living, Bolton Clarke
12.00pm – 12.30pm The Seasons Living Journey Jodie Gaske, CEO, Seasons Living
12.30pm – 2.00pm Lunch  
2.00pm – 2.30pm Finding Your Workforce – Thinking Outside the Box Geraldine Ellis-Maguire, General Manager Member Relations, ACCPA

2.30pm – 3.00pm

30 mins

Leadership Under Pressure – Enabling You and Your Teams to Navigate to 2025 Cynthia Payne, Managing Director, Anchor Excellence
3.00pm – 3.30pm Valuing Your Workforce – Work Value and the Secure Jobs, Better Pay amendments to the Fair Work Act
We will explore the status and potential outcomes of the Work Value application made by the Health Services Union and the ANMF to change pay rates and classifications of employees in the aged care industry particularly following the 15% wage increase for many workers on 30 June 2023.  We will also look at the Secure Jobs, Better Pay amendments to the Fair Work Act.  The cornerstone of these amendments is the opportunity for widespread multi-employer bargaining in the aged care sector starting 6 June 2023.  These workforce issues have the capacity to profoundly change the industrial landscape in the aged care industry.
Tim Longwill, Partner, McCullough Robertson
3.30pm – 4.00pm Afternoon Tea  
Consumer Experience
4.00pm – 4.30pm What Quality Care Means to Consumers Darren Young, Chief Executive Officer, COTA Queensland
4.30pm – 5.00pm How to Ensure a Quality Customer Experience
Increasing customer expectations are challenging providers of residential care, retirement living and home care to rethink the customer experience. Customers and their families are looking for tailored services with a personalised experience in an environment where they feel respected and engaged. While a negative customer experience undoubtedly turns people away and damages reputation, great customer experience will let providers drive commercial outcomes as customers are prepared to pay more to get them
Sophy Edmonds, Director, Edmonds Marketing
6.30pm – 7.00pm Pre-Dinner Drinks
7.00pm – 11.30pm Conference Dinner
Day Three Friday 20 April 
8.55am – 9.00am Welcome to Day Three Ian Poalses, State Manager QLD, ACCPA
Maintaining Quality Care
9.00am – 9.30am Insights on the Financial Sustainability of the sector  Darrell Price, Principal and National Head of Health & Aged Care, Grant Thornton
9.30am – 10.00am Meeting the regulatory requirements of the reform agenda Julie McStay, Partner, Thomson Geer
10.00am – 10.30am

The Benefits of Building Workforce Capability
This session will explore the benefits of building the capability of your workforce for both staff and the quality of care provided and how this can also help with the growing pressures created through staff shortages.

Dr David Sykes, Director Centre for Dementia Learning, Dementia Australia


10.30am – 11.00am Morning Tea  
Governance and Risk
11.00am – 12.00pm Advisory Boards & the Role They Play in Ensuring Quality Care
Louise Broekman will lead a discussion and review case studies of best practice in aged care advisory boards for both quality care and consumer bodies.  With the regulatory requirement for the implementation of advisory bodies on the 1st December 2023, understanding what best practice is and how they are done in the sector will be shared.

Louise Broekman, Founder and CEO, Advisory Board Centre

Cynthia Payne, Managing Director, Anchor Excellence

Rowena Vnuk, Researcher, University of South Australia

Julie Timmins, Consultant, Advisory Board Centre

Paul Ronis, Executive Director, Valentia Technologies

Lynn Bailey, Director Seniors Communities, Fresh Hope 

Carolyn McSweeney-Grant, Founder/ Managing Director, 6peas

12.00pm – 12.30pm Risk Management – A Large Providers Approach Etienne Geringer, General Manager Risk and Assurance /Internal Audit & Rosemary O’Hagan, Risk Manager, Churches of Christ
12.30pm – 2.00pm Lunch  
2:00pm-3:00pm Are You Thriving or Just Surviving?  Tim Jack Adams, Founder of GreenX7
3.30pm – 3.45pm Conference Close  
3.45pm – 4.15pm Afternoon Tea