Richard Ainley


From Compliance to Competitive Advantage: Setting a Course for Digital Transformation in Aged Care

Wednesday 12 October 2022

3:00pm – 3:30pm

Speaker Bio

Richard is PwC’s national lead partner for aged care. He brings more than 25 years’ experience in the Australian health and aged care system spanning consulting, executive, board director and clinical roles. Richard consults extensively across government and the aged care industry, engaging with the challenges and opportunities of a transforming aged care in Australia. He is committed to achieving positive change and new value for systems, organisations and people.


After decades of under-investment, aged care’s digital transformation journey is gathering pace. The drivers are now the combined forces of consumer and workforce expectations, escalating compliance requirements, efficiency imperatives, pandemic necessity, and advances in technology. A busy digital reform agenda over the coming years will present both opportunities and challenges to providers.

In this financially constrained and uncertain environment, how should providers plan their route along the digital transformation roadmap? What are the keys to success and where should providers look for leading practice? Drawing on their recent work across Australia and internationally, Richard and Emily will present the outlook for digital aged care and explore how providers can accelerate their pathway to digital transformation.

PwC’s digital aged care experts present the outlook for digital aged care and explore the keys to success for providers seeking to accelerate their digital transformation.