Rose Plater
Community, Health And Ageing Manager, Paynters


As the Community Health and Ageing Manager for Paynters based in Brisbane, Rose is passionate about supporting providers to enhance client outcomes through innovation and service design. She has extensive experience managing the operational and strategic requirements of care and support communities for reputable organisations such as Lutheran Services & Uniting Care.

Rose is a CPA with qualifications in Health Science and Business. She is also a non executive director for Clifton Community Cooperative, Central Queensland Rural Health Services and Rural Health Management Services.


Navigating the Unspoken: Designing for a Good Death

Death, an inevitable and often unspoken facet of life, merits a raw and earnest conversation that transcends societal barriers. This presentation embarks on a candid exploration of the critical intersection between the operational and built environment in fostering a good death within residential care.

Central to this discourse is the acknowledgment of challenges faced by staff in navigating the complexities of end-of-life care. The hesitancy and fear and lack of practical training surrounding this topic often result in a scenario where not enough people are passing away in the familiar surroundings of residential care. Instead, due to these fears, many individuals end up dying in transit or in a hospital, detached from the comfort and familiarity they deserve. From emotional strains to practical hurdles, staff members are instrumental in orchestrating an environment. This presentation aims to start a conversation to catalyze a comprehensive understanding of the demands that must be met to facilitate a truly meaningful transition.

Australia’s cultural hesitancy around discussing death further complicates the landscape of end-of-life care. This societal limitation often impedes open dialogues about preferences, fears, and desires related to one’s passing. Breaking this silence is pivotal in crafting a holistic approach that resonates with individual needs and values. Our presentation endeavors to dissect this cultural reluctance, advocating for a paradigm shift that embraces candid conversations as integral to humanizing end-of-life journeys.

A poignant facet of the conversation is the financial aspect. Remarkably, the funding structure for residential aged care does not extend to covering the day of a client’s passing. This oversight underscores a systemic challenge, as it neglects the critical hours when comprehensive support is most essential. We illuminate this funding gap as a rallying point for change, urging policymakers and stakeholders to bridge this chasm and prioritize the continuity of care until the very end.

Intertwining the broader discourse are personal narratives that encapsulate both the poignant and the complex in the realm of end-of-life experiences. Real-life stories from various perspectives underscore the transformative potential of a personalized and empathetic approach. These anecdotes stand as poignant reminders that every journey is unique, necessitating an environment that is sensitive, flexible, and responsive to individual needs.

This presentation is more than a discourse; it’s a catalyst for transformation. By unraveling the operational intricacies, cultural challenges, financial gaps, and human stories that intersect in end-of-life care, we strive to fuel ongoing conversations. This discourse is an invitation to reimagine end-of-life care as a shared responsibility‚ÄĒone that requires societal acknowledgment, policy evolution, and, above all, a deeply compassionate and personalized commitment.