Director, Chanje Partners
Stacey brings more than 25 years of professional experience in successful team and business management across multiple industry sectors including establishing and growing a number of successful customer centric businesses.
Her senior level experience in the hospitality and retail sectors, coupled with business experience in aged and disability care, has formed the foundation of her strengths in managing high performing teams, multi-project implementation and financial management.
With extensive experience in service industries, she appreciates the importance of truly understanding, listening and responding to what both customers and teams want and value.
Stacey is committed to creating more choices in Seniors Living in Australia and is particularly driven to create sustainable options that respond to the lifestyle and changing needs of residents today and into the future.
Why Care Needs to be Integrated into Seniors Living Communities.
WHAT RESIDENTS WANT?
There has been much discussion around how Boomers want to live into the future and its clear they:
Are not interested in Aged Care their parents lived
Don’t want to be a burden
Want to retain independence
Want to downsize not downgrade
Like lock and leave
Value safety and security
Seek peace of mind
Future buyers are telling us that they want to live in a comfortable apartment or villa and have care and support delivered to them.
Through our experience in Home Care, Retirement Living and Aged care we have also witnessed where residents have been proactive around their future care and support needs, they achieve the independence, choice and control they seek.
We believe providers of seniors living communities need to take a holistic approach to care and ensure care is integrated into their communities to help deliver what Boomers want.
WHAT IS INTEGRATED CARE?
Despite what some think in the industry, integrated is not simply:
Co-locating with an aged care facility
Signing a deal with a Home Care provider
Or saying that’s up to families
Delivering true integrated care into a community it is not a patch, but a genuine holistic approach to the wellness, care and support of the resident in all levels of the community operation.
It is creating a community with:
Care at the forefront
Residents creating lifestyle and ageing plans
Ageing seen as a positive and milestones are celebrated
An operational structure that connects residents to what they need when they need it
Residents supported to safely stay at home for a long as possible
A flexible structure caters to residents and the markets changing needs
Proactive and open communication with residents about their current and future needs.
WHAT DOES IT LOOK LIKE ?
Living the lifestyle that you choose, in the accommodation you choose, receiving support for your lifestyle, but also your health and care needs too. A resident should be able to receive all levels of care into the accommodation that resident chooses.
This could be:
WHY DO WE HAVE TO INTEGRATE CARE?
Because it’s what the current and future customers want.
Importantly if they are being asked to pay for their care needs, they will demand far more and will pay to get what they want.
Reminder residents want, choice, control, independence, not to burden families, safety and security and greater certainty about their future.
Integrating care delivers to operators:
Happy vibrant communities
Market and brand recognition
High occupancy levels
Reduced days on market